Proof, not theater.
The work begins with a business wound, not a model demo. Missed calls, repetitive support, compliance exposure, and manual routing become measurable systems with transcripts, controls, ownership, and replayable decisions.
Built where mistakes cost money.
RealPage, Inc.
VP of Technology
CE Window
Co-founder and CTO
RevOptica
Co-founder
Operating principles.
Start with the consequence.
AI strategy gets serious only when it names the operational cost of doing nothing: lost revenue, exposed compliance, slow support, or human judgment wasted on clerical loops.
Give models governed hands.
The system must read, decide, act, and explain through real tools. MCP, audit logs, approval gates, and rollback paths matter more than a prettier prompt.
Design for the tired user.
Interfaces should reduce cognitive load at the moment work is hardest. The best automation feels less like magic and more like pressure leaving the room.
A serious AI system should leave evidence.
Transcripts. State changes. Escalations. Security decisions. Business movement. If the work cannot be inspected after the fact, it was probably a demo wearing production clothes.